At NIRO, we strive to ensure that every order reaches you in perfect condition. As our products are packaged food and beverage items, we maintain the following cancellation and refund policy.
Order Cancellation
Orders may be cancelled only before they have been dispatched. Once an order has been shipped, it cannot be cancelled. If you wish to cancel your order, please contact us as soon as possible at contact@allthingsniro.com with your order number.
If NIRO is unable to fulfil your order due to stock unavailability or any operational issue, your order will be cancelled and a full refund will be processed.
Returns
Due to the perishable nature of packaged food and beverage products, we do not accept returns or exchanges once an order has been delivered.
Returns or replacements will only be considered if:
- The product received is damaged during transit.
- You receive the wrong product.
- The product is defective or unfit for consumption upon delivery.
Reporting an Issue
If your order arrives damaged, incorrect, or defective, please notify us within 48 hours of delivery by emailing contact@allthingsniro.com
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product and its packaging
- Our team will review your request and respond at the earliest.
Refunds
If your request is approved, the refund will be processed to the original payment method used for the purchase. Refunds are typically processed within 5–7 business days, although the time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
Non-Refundable Situations
Refunds or replacements will not be provided for:
- Change of mind after delivery
- Incorrect shipping address provided by the customer
- Failure to accept delivery
- Minor variations in packaging or appearance that do not affect product quality